We're here to help. Please use the channels below for all enquiries, complaints, or support requests.
Email: support@auozdrawhub.com
Phone: 1800 532 466
Hours: 24 hours, 7 days a week
If your concern cannot be resolved through customer support, please email complaints@auozdrawhub.com. All complaints are acknowledged within 2 business days and resolved within 14 business days as required by Australian regulations.
If you remain dissatisfied, you may escalate to the regulator: Victorian Gambling and Casino Control Commission · 1300 182 457 · vgccc.vic.gov.au.
Keno (VIC) Pty Ltd
ABN 72 105 341 366 · ACN 105 341 366
Level 21, Tower 2, 727 Collins Street, Docklands VIC 3008
Australia
GPO Box 1934, Melbourne VIC 3001
Australia
Licensed by VGCCC · Keno Omnichannel Licence (Vic) 2022
Issued 15 April 2022 · Valid through 14 April 2042
For confidential 24/7 support: gamblinghelponline.org.au · 1800 858 858. National self-exclusion: betstop.gov.au.